Te Umanga Arotake Amuamu Motuhake | The Independent Complaint and Review Authority provides independent complaint management and review services to individuals, businesses and Government across a wide variety of sectors
The Independent Complaint and Review Authority (ICRA) is a part of the NZDRC Group and was established as a specialist delivery service for:
- independent and impartial reviews of, and appeals against, decisions and determinations made by public and private sector organisations and government bodies in the exercise of their statutory powers and duties; and
- independent and impartial review and auditing of intra-organisational and extra-organisational B2B and B2C complaints processes, procedures and outcomes.
I was heard throughout the process and for that I am deeply thankful to you and your colleagues and your organisation. As my case manager you were authentic and empathetic.
I would like to thank ICRA and your wonderful team for supporting myself with a very intricate case and resolving the matter. My case manager was extremely professional, prompt responses to everything, encouraging and 10/10 on the ball.
Our extensive knowledge and experience of the design and implementation of dispute resolution and complaint management processes enables us to develop a comprehensive understanding of the community’s needs and to consistently deliver sound, relevant and pragmatic advice on dispute resolution and complaint management procedures and options and innovative and effective dispute resolution and review services.