Kia ora and welcome to ICRA

Te Umanga Arotake Amuamu Motuhake | The Independent Complaint and Review Authority provides independent complaint management and review services to individuals, businesses and Government across a wide variety of sectors

How we can help

ACC Reviews and Mediation

Fair and efficient resolution of your ACC dispute. ICRA is an independent provider of review and mediation services for ACC decisions

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Fire and Emergency Dispute Resolution Scheme

A service to help volunteers and members of the public resolve disputes with Fire and Emergency

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Private Mediation

Be enabled and empowered to negotiate the right solution

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Conflict Management

Improve communication and enhance performance

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Independent Reviews

Ensure objectivity

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Organisational Reviews

Improve your structures and processes

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Complaint Management

Better manage your relationships and proactively manage risk

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The Independent Complaint and Review Authority (ICRA) is a part of the NZDRC Group and was established as a specialist delivery service for:

  • independent and impartial reviews of, and appeals against, decisions and determinations made by public and private sector organisations and government bodies in the exercise of their statutory powers and duties; and
  • independent and impartial review and auditing of intra-organisational and extra-organisational B2B and B2C complaints processes, procedures and outcomes.

 

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Fire and Emergency Dispute Resolution Scheme

Our extensive knowledge and experience of the design and implementation of dispute resolution and complaint management processes enables us to develop a comprehensive understanding of the community’s needs and to consistently deliver sound, relevant and pragmatic advice on dispute resolution and complaint management procedures and options and innovative and effective dispute resolution and review services.

 

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