The Independent Complaint and Review Authority (ICRA) is a part of the NZDRC Group and was established as a specialist delivery service for:
- independent and impartial reviews of, and appeals against, decisions and determinations made by public and private sector organisations and government bodies in the exercise of their statutory powers and duties; and
- independent and impartial review and auditing of intra-organisational and extra-organisational B2B and B2C complaints processes, procedures and outcomes.
