28 FEBRUARY 2021: IMPORTANT NOTICE

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In line with Ministry of Health guidance, our staff are currently working remotely. They remain available to assist and it is business as usual. However, we ask that wherever possible you contact us online or by email (casemanager@icra.co.nz).

If you need to courier documents, please contact our case management staff in the first instance to confirm the appropriate delivery details.

He waka eke noa.

Kia ora and welcome to

TE UMANGA AROTAKE AMUAMU MOTUHAKE

THE INDEPENDENT COMPLAINT AND REVIEW AUTHORITY

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The Independent Complaint and Review Authority (ICRA) is a part of the NZDRC Group and was established as a specialist delivery service for:

  • independent and impartial reviews of, and appeals against, decisions and determinations made by public and private sector organisations and government bodies in the exercise of their statutory powers and duties; and
  • independent and impartial review and auditing of intra-organisational and extra-organisational B2B and B2C complaints processes, procedures and outcomes.

 

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Our extensive knowledge and experience of the design and implementation of dispute resolution and complaint management processes enables us to develop a comprehensive understanding of the community’s needs and to consistently deliver sound, relevant and pragmatic advice on dispute resolution and complaint management procedures and options and innovative and effective dispute resolution and review services.

 

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