Important COVID-19 Update

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These are certainly challenging times for us all.

We are committed to doing everything we can to prioritise the wellbeing of our people, those who use our services and their representatives and the communities we serve to help contain the spread of COVID-19. Following the Prime Minister’s announcement on Saturday, our people will begin working remotely from today, Monday 23 March.

Having well developed online dispute resolution options, it will in many ways be business as usual for us as we focus on providing a seamless service, regardless of where our case management staff, reviewers, mediators, and other dispute resolution practitioners are working. Please do note that any previously booked in-person hearings will now proceed by video conference.

We know you are working through similar challenges to ours and that these are uncertain times for everyone. From all of us here we send our thoughts to you, your teams and families.

If you have any questions, please do not hesitate to get in touch. Please let us know if we can be of further assistance to you and we will keep you informed with any further updates.

IMPORTANT NOTICE: Please note that the portal has moved. Please use the Client Login button below or alternatively click HERE to access your Dashboard.

Kia ora and welcome to

TE UMANGA AROTAKE AMUAMU MOTUHAKE

THE INDEPENDENT COMPLAINT AND REVIEW AUTHORITY

The Independent Complaint and Review Authority (ICRA) is a part of the NZDRC Group and was established as a specialist delivery service for:

  • independent and impartial reviews of, and appeals against, decisions and determinations made by public and private sector organisations and government bodies in the exercise of their statutory powers and duties; and
  • independent and impartial review and auditing of intra-organisational and extra-organisational B2B and B2C complaints processes, procedures and outcomes.

 

CONTACT US

Our extensive knowledge and experience of the design and implementation of dispute resolution and complaint management processes enables us to develop a comprehensive understanding of the community’s needs and to consistently deliver sound, relevant and pragmatic advice on dispute resolution and complaint management procedures and options and innovative and effective dispute resolution and review services.

 

FIND OUT MORE ABOUT US