Te Korowai Kākahu o Te Umanga Arotake Amuamu Motuhake

ICRA Cultural Support

Cultural Support Guidelines

Te Umanga Arotake Amuamu Motuhake (Independent Complaint and Review Authority – ICRA) kua whakahoahoa, kua waihangahia tētahi ara tūhono ki te whakatau i ngā heitara me ngā raruraru, ōtirā te huarahi whakamua ki te whakawhanake, ki te tūhono i ngā kāhui e hiahiatia ana te whai i tētahi pūnaha Māori, e hāngai pū ana ki ngā tikanga Māori. Nā, ko te ingoa o tēnei ara tūhono ko Te Korowai Kākahu o Te Umanga Arotake Amuamu Motuhake.

Ka whakakanohi tēnei pūnaha i te whakaaro o te mahi ngātahi ki te hunga whaipānga, ki te whakatakoto i tētahi ara hou. He ara rikarika, he ara whai mana ki te whakatau i ngā heitara me ngā raruraru, ōtirā te huarahi whakamua. Ka haere ngātahi ngā whakapono Māori, ngā mātāpono Māori, ngā uaratanga me ngā akoranga ka ahu mai i te mātauranga Māori. Ko te whainga matua kia pai ake ngā putanga iho mā te tūkanga arotake me te ratonga ringa tūhono​.

Inā hoki, te nui o ngā horopaki huhua e kitea ai te nuku atu, me te nuku mai o ngā tikanga ki tēnā rohe, ki tēnā whaitua. Ehara i te mea he ōrite ki ngā waahi katoa, e kao! Ahakoa tēnā, ā, ahakoa ngā rerekētanga kei reira tonu ngā tikanga motuhake mō ngā iwi katoa.

Ka whakamana tēnei ara tūhono ki te whakatau i ngā heitara me ngā raruraru, ōtirā te huarahi whakamua i ngā mātāpono o Te Tiriti o Waitangi. Nā, e manawa kairoke ana mātou ki tēnei rautaki me ōna pānga ki ngā mātāpono o Te Tiriti o Waitangi, arā, te whakamarumaru, te whakaurunga me te whakahono.

mā te whakatau, ka mōhio, mā te mōhio ka mārama, mā te mārama ka mātau, mā te mātau ka ora

with discussion comes knowledge, with knowledge comes understanding, with understanding comes wisdom, with wisdom comes wellbeing

ICRA’s well respected complaint, conflict management and dispute resolution services have been designed and developed to incorporate, for those parties who wish to adopt it, a wrap-around tikanga-based Māori cultural support framework that we have called Te Korowai Kākahu o Te Umanga Arotake Amuamu Motuhake.

The framework symbolises us working together in collaboration with our stakeholders to establish unique pathways for guiding and supporting parties to complaint, conflict management and dispute resolution processes as we journey together using Māori beliefs, principles, values and practices that derive from traditional knowledge (mātauranga Māori) for improved outcomes for parties.

A tikanga-based approach recognises that tikanga is not static and can vary in form and application across different rohe (regions). Notwithstanding, there are key tikanga principles that are universal in nature.

A tikanga-based approach to complaint, conflict management and dispute resolution services further recognises the principles envisaged in Te Tiriti o Waitangi (the Treaty of Waitangi). This framework affirms our commitment to Te Tiriti o Waitangi and its principles, including those of partnership, protection and participation. 

Access Guidelines Below

For more information, please read our guidelines available online above or download a pdf here.

Want to know more?

ICRA has formed a partnership with Tūhono to deliver our cultural support services.

For more information and to get your journey started, please contact your case manager who will be able to guide you.

Excellent communication throughout my review from start to finish. I feel ICRA are leaders in communication. Why because staff actually want to be available to communicate - they don’t avoid it they don’t use excessive email to do this. Staff were available to phone and if they didn’t answer my call they rang me back, they listened and were understanding. The mediator was professional and fair as he listened to both parties and asked questions of both parties. At the end of the hearing I wasn’t left wondering what the decision would be because of the process of the review asked ACC to explain their decision further I understand now. The decision is coming out soon and I’m not left wondering what it may be because I understand. Yes the staff were helpful, courteous and professional. I found notifications really taking communication to another level, this is excellent and makes communication transparent to parties.

What I especially valued were cultural options available for Māori.

Nga mihi ICRA