18 August 2021 | Important Notice


In line with Ministry of Health guidance, our staff are currently working remotely. They remain available to assist and it is business as usual. However, we ask that wherever possible you contact us online or by email to casemanager@icra.co.nz.

If you need to courier documents, please contact our case management staff in the first instance to confirm the appropriate delivery details.

He waka eke noa.

Process Options

We can help - the question is just how

ICRA provides independent complaint management and review services to individuals, businesses and Government across a wide variety of sectors. Our services include assistance with conflict management and organisational reviews as well as specific statutory review processes like ACC reviews

Select from the options below to find out more or contact our team to discuss your needs today.