Applying for a Review

Fair and efficient resolution of your ACC dispute

To apply for a review, you need to either write to ACC directly or simply complete a review application form:

ACC33 Review Application Form

If you choose to write to ACC rather than completing the ACC33 Review Application Form, you need to include the following in your letter:

  • your name, address and contact number;
  • the claim number, or ACC number if it’s a levy review;
  • the date of the decision ACC made that you would like reviewed;
  • why you want a review and what you would like to happen as a result of the review;
  • whether you would like any cultural support or have accessibility needs; and
  • any supporting documents or evidence to support your review.

When does the application need to be made?

Please note that your application must be made to ACC within three months of their decision being made – that date will be recorded on your decision letter or the levy invoice. A late application will only be accepted in exceptional circumstances. If you are applying to ACC for a review more than three months after the decision was made, you will also need to let ACC know why you were unable to submit the application in time.

Applying on someone else’s behalf?

You will need to also complete and include an authority to act form with the application:

ACC5937 Authority to Act

Where to send the application for review

You can email or post the review application or letter. It must be sent directly to ACC.

Email:

accreviewapplication@acc.co.nz

Post:

ACC Resolution Services
PO Box 892
Waikato Mail Centre
Hamilton 3240

What happens next?

Once ACC receives your application, they will be in touch with you.

If you are unable to resolve the dispute directly with ACC, the dispute will go to a review. This is where ICRA comes in. We are not a part of ACC but are a completely independent entity which provides professional and independent review services. If you would like your review managed by us, please just ask your ACC Review Specialist.

If you have any questions, are unsure whether you can apply for a review or just want to know more, please contact our case management team who are more than happy to help. Further information can also be found on ACC’s website.