18 August 2021 | Important Notice

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In line with Ministry of Health guidance, our staff are currently working remotely. They remain available to assist and it is business as usual. However, we ask that wherever possible you contact us online or by email to casemanager@icra.co.nz.

If you need to courier documents, please contact our case management staff in the first instance to confirm the appropriate delivery details.

He waka eke noa.

Te Korowai Kākahu o Te Umanga Arotake Amuamu Motuhake

ICRA Cultural Support

Cultural Support Guidelines

Te Umanga Arotake Amuamu Motuhake (Independent Complaint and Review Authority – ICRA) kua whakahoahoa, kua waihangahia tētahi ratonga ringa tūhono, tētahi tūkanga arotake e ACC ki te whakawhanake, ki te tūhono i ngā kāhui e hiahiatia ana te whai i tētahi pūnaha Māori, e hāngai pū ana ki ngā tikanga Māori. Nā, ko te ingoa o tēnei ara tūhono ko Te Korowai Kākahu o Te Umanga Arotake Amuamu Motuhake.

Ka whakakanohi tēnei pūnaha i te whakaaro o te mahi ngātahi ki te hunga whaipānga, ki te whakatakoto i tētahi ara hou. He ara rikarika, he ara whai mana ki te tautoko, ki te ārahi i te tūkanga arotake, ratonga ringa tūhono a ACC. Ka haere ngātahi ngā whakapono Māori, ngā mātāpono Māori, ngā uaratanga me ngā akoranga ka ahu mai i te mātauranga Māori. Ko te whainga matua kia pai ake ngā putanga iho mā te tūkanga arotake me te ratonga ringa tūhono a ACC.

Inā hoki, te nui o ngā horopaki huhua e kitea ai te nuku atu, me te nuku mai o ngā tikanga ki tēnā rohe, ki tēnā whaitua. Ehara i te mea he ōrite ki ngā waahi katoa, e kao! Ahakoa tēnā, ā, ahakoa ngā rerekētanga kei reira tonu ngā tikanga motuhake mō ngā iwi katoa.

Ka whakamana tēnei tūkanga arotake, tēnei ratonga ringa tūhono a ACC i ngā mātāpono o Te Tiriti o Waitangi. Nā, e manawa kairoke ana mātou ki tēnei rautaki me ōna pānga ki ngā mātāpono o Te Tiriti o Waitangi, arā, te whakamarumaru, te whakaurunga me te whakahono.

mā te whakatau, ka mōhio, mā te mōhio ka mārama, mā te mārama ka mātau, mā te mātau ka ora

with discussion comes knowledge, with knowledge comes understanding, with understanding comes wisdom, with wisdom comes wellbeing

ICRA’s well respected ACC review and mediation service has been designed and developed to incorporate, for those parties who wish to adopt it, a wrap-around tikanga-based Māori cultural support framework that we have called Te Korowai Kākahu o Te Umanga Arotake Amuamu Motuhake.

The framework symbolises us working together in collaboration with our stakeholders to establish unique pathways for guiding and supporting parties to ACC reviews and mediations as we journey together using Māori beliefs, principles, values and practices that derive from traditional knowledge (mātauranga Māori) for improved outcomes for parties to ACC review and mediation services.

A tikanga-based approach recognises that tikanga is not static and can vary in form and application across different rohe (regions). Notwithstanding, there are key tikanga principles that are universal in nature.

A tikanga-based approach to ACC review and mediation services further recognises the principles envisaged in Te Tiriti o Waitangi (The Treaty of Waitangi). This framework affirms our commitment to Te Tiriti o Waitangi and its principles, including those of partnership, protection and participation.

 

Access Guidelines Below

For more information, please read our guidelines available online above or download a pdf here.

Want to know more?

ICRA has formed a partnership with Tuhono to deliver our cultural support services.

For more information and to get your journey started, please contact your case manager who will be able to guide you.