18 August 2021 | Important Notice

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In line with Ministry of Health guidance, our staff are currently working remotely. They remain available to assist and it is business as usual. However, we ask that wherever possible you contact us online or by email to casemanager@icra.co.nz.

If you need to courier documents, please contact our case management staff in the first instance to confirm the appropriate delivery details.

He waka eke noa.

Conflict Management

Improve communication and enhance performance

How do you and your team deal with conflict?

Wherever there are people there is certain to be some form of conflict. This is not always a negative thing. When conflict is managed and dealt with constructively and fairly, conflict can lead us all to better solutions and better ways of communicating.

Good conflict management is the skill of identifying and addressing conflict in a constructive and positive way. Poor conflict management on the other hand can be detrimental to individuals on a personal level and outright destructive to the wider group.

Whether you are looking for training to ensure you are best placed in the future to practice good conflict management or if you need one of our specialists to come into your organisation to help you work constructively through an existing problem, ICRA is able to help.

To discuss your needs, please contact our case management team who will be more than happy to help.