Specialists and Experts

Find out more about those specialists and experts working with us
Jenny Leith

Jenny Leith

LLB | FAMINZ

Jenny is motivated in her work to ensure that all parties feel they have had a fair and thorough hearing, their issues have been soundly considered, the law applied and they have received a clear and appropriate decision.  Her experience comes from 30 years working in a Ministry of Justice Tribunal, and from a private practice.

Jenny’s experience is broad and she is comfortable working in either mediation (consensual work) or in arbitration (determinative work). Jenny is a mediator, an arbitrator, an adjudicator, a conciliator and a facilitator and offers supervision to fellow dispute resolution practitioners. She is a Fellow of the Arbitrators & Mediators Institute of New Zealand, and recently served on the Institute Board.

 

Nicole Smith

Nicole Smith

LLB (Hons) | FCIArb | FAMINZ (Arb)

Nicole Smith is a Barrister practising in New Zealand. She is also a solicitor (admitted in England and Wales) acting as a consultant to Keystone Law (UK). She specialises in arbitration and dispute resolution, sitting as an arbitrator and also acting as an advocate. She has experience in all fields of commercial disputes including disputes involving medico-legal issues, shareholders, small and medium enterprises, fraud, leases and post-settlement revenues.

She has a particular expertise in the energy industry and has acted for a number of energy companies on supply disputes and disputes relating to operational issues.

She regularly presents on arbitration issues in New Zealand and internationally. She is a member of the AMINZ Council, a Fellow of AMINZ and also of the Chartered Institute of Arbitrators.

Darren Rawlins

Darren Rawlins

AAMINZ

Darren spent over 20 years as a litigator in London and now works as a mediator and independent reviewer based in Auckland.

With wide-ranging experience including with medico-legal, property, commercial, employment and insurance matters (to name just a few), Darren has the experience and expertise to be effective across a number of industries and businesses.

Darren has strong inter-personal skills and is known for making positive change happen even in the most difficult of cases.

Marian Shore

Marian Shore

FDRP

Marian has been working in the restorative justice and alternative dispute resolution field for over 13 years. Prior to this work she was the Manager of the Waitaki Resource Recovery Trust who employed and mentored ‘marginalised’ people in our Community. The experience of working with these people, who are often high-conflict personalities and include people living with the effects of family violence, either as a victim or perpetrator – allows her to establish a rapport with virtually anyone, and to gain their trust.

People who have worked with her say she has remarkable communication, problem solving and people management skills; she has developed the art of listening so that she can help parties relax and feel confident in telling their stories.

Gloria Masters

Gloria Masters

Change Management Practitioner | Certified PRINCE2 (2013) | Graduate Diploma Mental Health (Psychotherapy) | Diploma Teaching

Gloria is known for her excellent mediation skills, communication building and mentoring of those involved with mediation issues. She provides a practical solution focused approach, which moves the issue quickly to conclusion.

She also provides extensive training and professional development on conflict resolution and associated communication issues. To do this she offers a variety of techniques and tools she has developed, that deliver more effective solutions within a conflict paradigm, as well as providing a major focus on communication and negotiation strategies. 

Chris Rowe

Chris Rowe

BA | GradDipBusStuds (Dispute Resolution) | FAMINZ

Chris practises as a Mediator, Employment Investigator, and Employment Relations Advisor. 

She is a Fellow of AMINZ, and a member of the AMINZ Mediation Panel.

Chris brings to her practice the benefit of an early career in the New Zealand public and foreign service, experience working internationally, and her ownership and management of three businesses.  Her Lay Membership of the NZ Lawyers and Conveyancers Disciplinary Tribunal for 11 years has exposed her to determinative as well as collaborative processes.   She has served on governance committees for a range of community and other organisations.  She has been a JP since 2001.

Graham Rossiter

Graham Rossiter

LLB | Dip.Bus.Admin

Graham is a Disputes Tribunal Referee in Palmerston North, a position he has held since 2010.

He also practises as a lawyer in health/disability law, and employment law.

Graham has held a range of adjudication and complaint determination roles, including as a tenancy adjudicator, as well as the chair of complaints assessment committees under the Real Estate Agents Act 2008, and university academic grievance committees.

 

Anet Kate

Anet Kate

LLB (Hons) | MCR | FRI

Anet is a legally trained, Mediator, Supervisor (mediators, RJ facilitators, lawyers), conflict management coach, and former University Lecturer.

Having mediated over 400 and reviewed about 200 ACC cases since 2007, Anet is highly experienced in ACC dispute resolution work. She has also assisted people to resolve their varied conflicts in many other areas, including, family, relationship property, employment, testamentary disputes (wills & succession), elder, civil, partnership, contract, building, commercial, EQC, Leaky Homes, tribal, inter-cultural and community groups issues for over 29 years, and prefers to foster opportunities for enhanced communication & empowerment in all mediations.

 

 

Sandhya Reddy

Sandhya Reddy

BA | LLB

Sandhya has several years of work experience in the Accident Compensation jurisdiction in New Zealand. In 2007, the Accident Compensation Corporation appointed her as a reviewer under the relevant Act to conduct review hearings, to issue decisions, reports and recommendations (where applicable) to ACC.

An experienced Adjudicator, Sandhya has adjudicated on many quasi-judicial hearings under the Accident Compensation Act 2001, and issued written decisions involving various aspects of the scheme.

Sandhya  is an enrolled Solicitor and Barrister of the High Court in NZ. She enjoys working with both individuals and organisations through the dispute resolution process in what can be a difficult and challenging time for those involved. 

 

Claire Thompson

Claire Thompson

BSc (Hons) | PGDip | PGDip (Ed) | DAPAANZ (reg. prac) | MNZAC | PRI Med | FDRP

Claire is an experienced mediator and counsellor specialising in workplace relationships. She has worked with small to large employers with workplace disputes aiding them to resolve disputes. Claire has a special interest in workplace bullying, team dysfunction and relationship breakdowns.

Claire’s experience includes conducting investigations, facilitating meetings and mediating. Claire has 10 years’ experience working with targets of workplace bullying, employees who have had an allegation made against them and employers. Claire also has experience in managing employees including holding a regional management position. Claire’s approach to mediation is facilitative. She is committed to promoting participant’s self-determination and the creation of capacity for the future.

Irene McLachlan

Irene McLachlan

LLB (Hons) | AAMINZ | Dip Midwifery | Cert Gen Nursing (UK)

Irene trained and worked as a General Nurse and Midwife before re-training as a lawyer.

She has extensive experience in the ACC jurisdiction and has appeared before the District and High Court. Irene’s health background has been invaluable in assisting to resolve disputes and provides her with a unique perspective. Irene is particularly interested in resolving matters quickly to minimise the effects of disputes on all parties.

Jonathan Hanton

Jonathan Hanton

LLB (Hons) | BA

 Having held a series of Ombudsman and Complaints Commissioner roles, Jonathan has broad adjudicative experience in a range of subject areas, including medico-legal, financial, and administrative law. Jonathan also has experience Chairing sports disciplinary proceedings

Ben Nettleton

Ben Nettleton

LLB | B.Com | AAMINZ 

Ben has diverse experience in alternative dispute resolution as counsel, adjudicator, mediator and on occasion participant and has been fortunate to have worked with many excellent colleagues which have influenced and informed his practice.

A lawyer in the commercial and dispute resolution fields, he has also sat on a range of government and industry decision making bodies. Including in the education racing and social sectors.
Ben is a firm believer in working collaboratively with all parties from the outset in an engaged manner to assist in reaching a desirable result.

 

CLAYTON EDY

CLAYTON EDY

LLB  

Admitted as a solicitor in South Africa, Clayton spent many years litigating in the insurance sphere before he was called to the Bar and became admitted as a barrister in 2012.

During his tenure as a South African barrister, he gained extensive experience in the spheres of insurance, medico-legal, construction and motor law. A talented, yet practical, litigator and arbitrator, Clayton has always maintained that preparation is key to any success, and has shown, in the numerous milestones that he has achieved, that he is always well prepared.

 

Peter Martin

Peter Martin

GradDipBusStuds (Dispute Resolution) | MCIPS

Ko Peter toku ingoa, Ko te Rarawa to iwi. 

Prior to being a reviewer, Peter built up considerable experience in dealing with medico-legal issues. He comes with 16 years of work experience dealing with Accident Compensation matters and has held several roles working directly with people with injuries,  helping people with ACC disputes resolve their issues, and with health professionals like doctors to deliver high quality services under regulations and contract.  Peter has also worked in the private sector managing national accounts and commercial tenders and has small business experience in transportation and the fitness industries.

 

James Coutts

James Coutts

AAMINZ 

James is a dedicated and hard-working individual with eighteen years of experience in the public sector.  His career thus far has equipped him with invaluable interpersonal skills, life experience, and industry knowledge and he has experience working with a variety of people from different backgrounds.   

James is particularly adept in critical analysis, policy interpretation and application, and managing relationships.  

James has vast experience in the ACC Acts ACC policies and processes. 

 

ANNA GILLOOLY

ANNA GILLOOLY

LLB  

Anna is an enrolled Barrister and Solicitor of the High Court of New Zealand, Exemplar Global certified auditor, and NZMGA qualified guide.  As well as a reviewer for ICRA, Anna also works as a safety consultant.  

Her complementary experiences form the foundation of her work as an independent reviewer.  In addition to safety consulting and auditing, she has practised as a lawyer and also as an outdoors professional (rock and mountain guiding, ski guiding, and patrolling).  She is technically apt, yet sensitive to real people and real life.

Annas’ breadth and depth of experience are sound ingredients for considering and adjudicating the perspectives of both “sides” in light of the law and the principals of natural justice.

Miriam Cohen-kRAJDEN

Miriam Cohen-kRAJDEN

BA | JD

Miriam firmly believes that transparency and candor, from herself and the parties, are the foundations of solid decision-making.  She strives to ensure all parties walk away feeling that they have had a fair hearing and that the decision, even if they don’t agree with it, is clear and balanced.

Her experience comes from working as a lawyer in Canada and as an adjudicator and independent reviewer in New Zealand.

 

MICHELLE URQUART

MICHELLE URQUART

BCom LLB (Hons) |  AAMINZ

Michelle works as a lawyer for the Tompkins Wake Disputes team, where she practices in employment, civil disputes and immigration law.

She has a legacy of making determinations and decisions from her time as a Disputes Tribunal Referee.  The Tribunal has given her a solid background in good judicial processes and procedure in an inquisitorial forum.

She is also a trained mediator and is a member of the lecturing team for the Mediation paper at Te Piringa Law School at Waikato University.  She also conducts investigations into employment issues.  Prior to becoming a lawyer, Michelle’s diverse business career brought her into contact with a wide range of people and issues which sparked an interest in intercultural issues in relation to disputes.

Michelle’s focus is to ensure that review applicants understand what can be a new and confusing process and that they have every opportunity to ask questions and be heard.

 

EOIN LAWLESS

EOIN LAWLESS

BA, LLM(Hons) | Dip Bus Studies | PG Dip Bus Admin | ANZIIF (Fellow) | AAMINZ | ACILA

 After a lifetime in insurance claims (all commercial classes, including liability, financial lines, and marine) Eoin now conducts statutory reviews under the Accident Compensation Act and provides alternative dispute resolution services.

Eoin has worked in the ACC space since 2017. Prior to that, he worked as a lawyer, appearing in the District and High Courts, the Waitangi Tribunal, and assisting clients at mediations.

Eoin holds a practising certificate as a barrister and is also a Chartered Loss Adjuster. His experience and education make him uniquely qualified to help people resolve disputes.

Sandra gay

Sandra gay

BA | LLB

Sandra specialises in resolving disputes raised by ACC clients about decisions on cover for personal injuries, entitlements, and associated matters.  She has over ten years’ experience as an independent  ACC reviewer and in alternative dispute resolution. Sandra’s knowledge includes an in-depth understanding of the ACC legislation.  

Sandra is a people person, and she appreciates that she is meeting clients at what is often a difficult time for them. She likes to put her clients at ease during review hearings and to make sure that they understand the hearing process. Sandra ensures that clients receive a  fair hearing, and she communicates the reasons for the outcome of the review clearly.

Sandra initially earned a degree in sociology before gaining her law degree in South Africa. There, Sandra worked in the state sector in criminal law before migrating to New Zealand with her family. In New Zealand, Sandra has worked in both the private and public sectors for over 25 years, including in management of personal injury claims, banking, and insurance.

 

JOHN BEECH

JOHN BEECH

LLB 

John has a strong sense of social justice and the role that the Accident Compensation Act has to play in the lives of individuals and the community.  

He believes that his forty-plus years of experience as a hands-on litigator, arbitrator, and in recent years, adjudicator, will enable him to contribute to delivering fair and just outcomes intended by the Act.

 

alec thomson

alec thomson

BCom | Grad Dip Bus Stud

Alec brings a diverse range of skills to the team, with a 20-year career in various sectors including the education and financial services sector.

Alec has 10 years’ experience dealing with accident compensation matters, both in the public and private sector, and during this time he has developed considerable experience dealing with medico-legal issues.

With a passion for cross-cultural understanding he has lived and worked in Japan, Malaysia, Brazil, the United Arab Emirates, the United States, and England.

Alec has a relaxed and friendly approach to the review process and looks forward to providing exceptional customer service.

 

Sheana Wheeldon

Sheana Wheeldon

 BA | LLB (Hons) | AAIMZ

Sheana Wheeldon is a barrister with over 25 years’ experience in New Zealand legal practice.  She spent 10 years as a partner in a major national law firm before beginning practice as a barrister and mediator in 2015.  Her extensive experience in dispute resolution encompasses all spheres from directly negotiated settlements to formal mediations, to proceedings at all levels of the courts.

Sheana is a Resolution Institute accredited mediator and an associate member of AMINZ.  She is passionate about mediation as a positive means of resolving disputes.  In the ACC area, she mediates ACC review applications for ICRA.  She also adjudicates ACC review decisions and has for many years been a member of the Panel of Experts who adjudicate domain name disputes for the New Zealand Domain Name Commission.

With strong interpersonal skills and a breadth of life and legal experience, Sheana brings positivity and clear thinking to dispute resolution.